Refund Policy

Fresh flower guarantee

If your flowers arrive damaged or don't look fresh, call (832) 736-4885 or email kayla@wildflowergrace.shop within 24 hours with a photo. We'll replace the arrangement or refund it — your choice.

Cancellations & changes

• Everyday orders: cancel or change free of charge up to 24 hours before delivery.
• Same-day orders already designed or in transit can't be cancelled, but we'll always work with you on a solution.
• Weddings and events: retainers are non-refundable; design changes are welcome up to two weeks before the date.

Refund timing

Approved refunds are issued to the original payment method through Shopify and typically appear within 5–10 business days.

Perishable note

Because flowers are perishable, we can't accept returns. Please reach out and let us make it right instead.